Frequently Asked Questions

Q. Can I cancel for any reason after I place an order?

A. No. All sales are final and there are no cancellations or exchanges.

Q. Will I get a refund if my event cancels? (Refund Policy)

A. It depends. If an event completely cancels and is not rescheduled, then a face value refund will be issued. However, if part of an event cancels, there are no refunds issued. We are not liable for refunds under the following circumstances that are beyond our control: event postponement, rescheduling or time changes due to weather, nature, construction, or any other abnormal conditions or developments.

Q: What is a "Broker"?

A: A Broker is defined as "One hired for a fee to negotiate purchases, contracts, or sales". A ticket broker does just that. There are people that want to sell their tickets and there are also people that want to buy those same tickets. There are 2 ways that a broker can do this. The broker can buy the tickets outright from the seller and hope that they can sell them. If the market drops or the tickets don't get sold the broker incurs the loss. The second way is the broker could take the tickets from the seller on consignment and keep a fee if they are sold. Either way a ticket broker puts the buyers and the sellers together for a fee.

Q: Why are the some tickets above face value and some below face value?

A: Tickets are being sold at "Market Price".  Prices are based on supply vs demand.  This means that the ticket brokers may also buying them at above or below face value. Basically if someone is selling their tickets to a major event, they generally want to sell them for what they are worth. The majority of the price of the ticket is usually the cost for obtaining them. Then there are general business expenses added to the cost of the tickets.

Q: How do we know that the tickets are genuine tickets?

A: By purchasing from a licensed ticket broker you can be assured that we have taken the necessary precautions to guarantee that they are genuine. We verify all of our sources for tickets and only buy from those that are reliable.

Q: Isn't it true that if it was not for all the ticket brokers that buy the tickets that there would be plenty of seats for the fans?

A: No. Ticket brokers generally have a very small percentage of seats to any event and it does not affect availability at all. Most shows that are sold out would not even come close to having enough seats for all the fans wanting to attend.

Q: Don't ticket brokers purchase large blocks of tickets that are never offered to the public?

A: No. Most performers and sports teams assure that this does not happen. Promoters make sure that the tickets are not sold in advance and impose limits when they go on sale so that one person can not buy a large block. 

Q. Where do you get your tickets from?

A. We buy our tickets from a variety of locations, including; ticket box offices, season ticket holders and other ticket resellers. We often purchase tickets from customers like you who have extra tickets to sell.

Q. Why do I need to fax a copy of my license and credit card after placing my order?

A. We do this for your protection. A copy of your license and credit card will help provide us with confirmation that it is actually the card holder making the purchase.  This is required for purchases over $400 but may be required on other purchases.

Q. Why do you only ship to by credit card billing address?

A. Again, we do this for your protection as well as ours.